Winning Hearts & Minds
The best way to gain law firm buy-in for customer relationship management
“CRM, as a discipline, facilitates the use of rich relationship intelligence to make critical business decisions”
“CRM, as a discipline, facilitates the use of rich relationship intelligence to make critical business decisions”
Many firms face a ‘missing middle’ problem — capturing key matter data alongside lawyer knowledge and knowhow,…
Law firms’ technology decisions are often influenced by those of their competitors, either to try and stay ahead…
It is a well-known fact that building a good reputation takes years of hard work, yet it can easily be lost with…
Implementing new technology successfully requires good communication and planning, says Karl Marshall, Director…